Embakasi, Nairobi CBD, Kinoo, Kasarani, Rongai, Kisumu, Migori
Office Hours
9:00am - 5:00pm
For Orders

Refund Policy

Introduction: At Samaki Village, we are committed to providing our customers with high-quality products and services. If for any reason you are not satisfied with your purchase, we offer the following refund policy.

Refund Eligibility: Refunds are only eligible for customers who receive defective or incorrect products. All refund requests must be made within 1 day  of the date of purchase.

Process for Obtaining a Refund: If you receive a defective or incorrect product, please contact us at +254-706290030 to initiate a refund. You will be required to provide proof of purchase and a description of the defect or incorrect item.

Refund Processing Time: Refunds will be processed within 1 day of the receipt of the returned item and verification of the defect or incorrect product. Refunds will be credited back to the original method of payment.

Limitations: Samaki Village reserves the right to limit or refuse refunds in cases of suspected fraud or abuse of our refund policy. Food Products: Please note that food products are perishable and cannot be returned for a refund or exchange. If you receive a defective or incorrect food product, we will arrange for a replacement to be sent to you or issue a refund as described in this policy.

Delivery Issues: If you have any issues with the delivery of your order, such as incorrect address, missed delivery, or damaged product, please contact us at +254-706290030 within 1 day of the delivery date. We will work with you to resolve the issue as quickly as possible.

Changes to Refund Policy: Samaki Village reserves the right to modify this refund policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Disputes: If you have a dispute with Samaki Village regarding the refund of a purchase, you agree to first contact us at +254-706290030 and attempt to resolve the dispute with us informally. If we are unable to resolve the dispute informally, you agree to resolve any dispute through binding arbitration.

Contact Information: If you have any questions or concerns about our refund policy, please contact us at +254-706290030

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